Tuesday, April 15, 2008

MediaNews outsources subscriber services

Calls to MediaNews papers in the Bay Area to start or stop subscriptions will soon be answered by APAC Customer Services, which has call centers in the U.S. and the Philippines. APAC said in a press release that MediaNews Group's Bay Area News Group has signed a multi-year deal with APAC to provide customer service for subscribers. APAC provides the same service to McClatchy. According to APAC's Web site, its three facilities in Manila, "with over 4,000 seats," offer "accent neutral employees" from a "culture committed to service."

No comments: